In-App Knowledge Hub
Guides on pensions, tax, and retirement income built right into the app.
Download Isaac →Resources
Detailed documentation to help you understand how Isaac works.
Quick-start guides
Get up and running with the key features.
Setting up your first plan
Enter your date of birth, retirement age, and pension details. Isaac builds your projection instantly. Start with one plan, then duplicate it to compare alternatives.
Adding your pensions
Add DC pensions (with pot value, contributions, and growth rate), DB pensions (with guaranteed income), and configure your State Pension based on NI qualifying years.
Drawdown strategies
Choose flexible drawdown, full annuity, or a blended approach. Configure annuity rates, purchase age, and escalation to model what suits you best.
Spending phases & big purchases
Model how your spending changes through retirement. Set different amounts for active, mid, and later years, then add one-off costs like a new car or home renovation.
Partner planning
Include your partner’s pensions, State Pension, and retirement age. Isaac models combined spending, individual tax, and proportional drawdowns for both of you.
Property, ISAs & extra income
Add properties with downsizing plans, ISA balances with annual contributions, and extra income streams like rental income, freelance work, or part-time earnings.
Tax customisation
Select England or Scotland tax bands. Choose whether bands are frozen, partially frozen, or rise with inflation. Isaac handles the personal allowance taper above £100k automatically.
Tax-free lump sum
Choose As you draw (a quarter of each withdrawal tax-free), Some upfront, or All upfront. Isaac tracks the £268,275 HMRC lump sum allowance and warns you if you exceed the 25% limit.
PDF reports
Export a professional A4 report with projection charts, income breakdown, event timeline, and year-by-year tables. Perfect for sharing with a financial adviser or keeping for your records.
Comparing plans
Duplicate any plan and change one variable at a time — retirement age, spending, contributions, or drawdown method. The dashboard shows side-by-side comparisons to help you decide.
Premium & promo codes
Upgrade to Premium for £79.99/year or £7.99/month. Have an employer or promo code? Enter it on the Premium screen (“Have an organisation or promo code?”) or under More > Subscription > Link organisation code. Manage your subscription from More > Subscription > Manage subscription.
Troubleshooting
Common issues and how to fix them.
App won’t load or crashes
- Force-close the app and reopen it
- Check you have the latest version from the App Store or Google Play
- Restart your device
- If the issue persists, email us with your device model and iOS/Android version
Subscription not activating
- Go to More > Subscription > Manage subscription and check your subscription status
- Try tapping “Restore Purchases” on the Premium screen
- Make sure you’re signed in with the same Apple ID or Google account used for the purchase
- If it still doesn’t work, email us your account email and we’ll investigate
Data not syncing
- Check your internet connection (Isaac works offline, but syncs when connected)
- Pull down on the Dashboard to force a refresh
- Log out and log back in to trigger a full sync
- Your data is always saved locally, so nothing is lost
Can’t log in
- Double-check your email address for typos
- If you signed up with Apple or Google, use the same method to log in
- Try resetting your password via the login screen
- Contact us if you’re locked out — we can help recover your account
Numbers look wrong
- Check your inputs on the Your Plan tab — small changes can have big effects
- Review the inflation and growth rate assumptions
- Read How Our Model Works to understand the methodology
- If something still looks off, email us with a screenshot and we’ll review it
Promo code not working
- Open the Premium screen and tap “Have an organisation or promo code?” (or go to More > Subscription > Link organisation code)
- Check for extra spaces or typos — codes are case-sensitive
- Some codes require admin approval and show “Pending” until confirmed
- If the code was given by your employer, check with them that it’s still active
Frequently asked questions
Can’t find what you’re looking for? Email us at support@isaacmoney.com.
What’s new
Recent updates and improvements to Isaac.
v4.2 New
Updated 2026/27 UK tax bands and State Pension rates. Added contribution growth rate for DC pensions. Improved annuity source selection for multi-pot setups. Enhanced PDF reports with annuity purchase details.
v4.1 Improved
Fractional first-year calculations for more accurate projections. Specific retirement date picker. Hybrid tax-free lump sum method. Couples account linking with shared scenarios and perspective swapping.
v4.0 New
Complete redesign with date-of-birth-based age calculations. New spending curve timeline. Income breakdown charts. Property equity and downsizing. Big purchases. Progressive disclosure for advanced options.
Still need help?
Drop us an email and we’ll get back to you within 24 hours on working days.
Email support@isaacmoney.comWhen contacting support, please include your account email and a description of the issue. Screenshots are always helpful.