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How can we help?

Find answers to common questions, learn how to get the most out of Isaac, or get in touch with our team.

Email Support

Our team typically responds within 24 hours on working days.

support@isaacmoney.com →

FAQs

Quick answers to the most common questions below.

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User Guide

Step-by-step walkthrough of every feature in Isaac.

Read the guide →

In-App Knowledge Hub

Guides on pensions, tax, and retirement income built right into the app.

Download Isaac →

Resources

Detailed documentation to help you understand how Isaac works.


Quick-start guides

Get up and running with the key features.

Getting started

Setting up your first plan

Enter your date of birth, retirement age, and pension details. Isaac builds your projection instantly. Start with one plan, then duplicate it to compare alternatives.

Getting started

Adding your pensions

Add DC pensions (with pot value, contributions, and growth rate), DB pensions (with guaranteed income), and configure your State Pension based on NI qualifying years.

Features

Drawdown strategies

Choose flexible drawdown, full annuity, or a blended approach. Configure annuity rates, purchase age, and escalation to model what suits you best.

Features

Spending phases & big purchases

Model how your spending changes through retirement. Set different amounts for active, mid, and later years, then add one-off costs like a new car or home renovation.

Features

Partner planning

Include your partner’s pensions, State Pension, and retirement age. Isaac models combined spending, individual tax, and proportional drawdowns for both of you.

Features

Property, ISAs & extra income

Add properties with downsizing plans, ISA balances with annual contributions, and extra income streams like rental income, freelance work, or part-time earnings.

Features

Tax customisation

Select England or Scotland tax bands. Choose whether bands are frozen, partially frozen, or rise with inflation. Isaac handles the personal allowance taper above £100k automatically.

Features

Tax-free lump sum

Choose As you draw (a quarter of each withdrawal tax-free), Some upfront, or All upfront. Isaac tracks the £268,275 HMRC lump sum allowance and warns you if you exceed the 25% limit.

Features

PDF reports

Export a professional A4 report with projection charts, income breakdown, event timeline, and year-by-year tables. Perfect for sharing with a financial adviser or keeping for your records.

Features

Comparing plans

Duplicate any plan and change one variable at a time — retirement age, spending, contributions, or drawdown method. The dashboard shows side-by-side comparisons to help you decide.

Billing

Premium & promo codes

Upgrade to Premium for £79.99/year or £7.99/month. Have an employer or promo code? Enter it on the Premium screen (“Have an organisation or promo code?”) or under More > Subscription > Link organisation code. Manage your subscription from More > Subscription > Manage subscription.


Troubleshooting

Common issues and how to fix them.

App won’t load or crashes

  1. Force-close the app and reopen it
  2. Check you have the latest version from the App Store or Google Play
  3. Restart your device
  4. If the issue persists, email us with your device model and iOS/Android version

Subscription not activating

  1. Go to More > Subscription > Manage subscription and check your subscription status
  2. Try tapping “Restore Purchases” on the Premium screen
  3. Make sure you’re signed in with the same Apple ID or Google account used for the purchase
  4. If it still doesn’t work, email us your account email and we’ll investigate

Data not syncing

  1. Check your internet connection (Isaac works offline, but syncs when connected)
  2. Pull down on the Dashboard to force a refresh
  3. Log out and log back in to trigger a full sync
  4. Your data is always saved locally, so nothing is lost

Can’t log in

  1. Double-check your email address for typos
  2. If you signed up with Apple or Google, use the same method to log in
  3. Try resetting your password via the login screen
  4. Contact us if you’re locked out — we can help recover your account

Numbers look wrong

  1. Check your inputs on the Your Plan tab — small changes can have big effects
  2. Review the inflation and growth rate assumptions
  3. Read How Our Model Works to understand the methodology
  4. If something still looks off, email us with a screenshot and we’ll review it

Promo code not working

  1. Open the Premium screen and tap “Have an organisation or promo code?” (or go to More > Subscription > Link organisation code)
  2. Check for extra spaces or typos — codes are case-sensitive
  3. Some codes require admin approval and show “Pending” until confirmed
  4. If the code was given by your employer, check with them that it’s still active

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Frequently asked questions

Can’t find what you’re looking for? Email us at support@isaacmoney.com.

Account & billing
How do I create an account? +
Download Isaac from the App Store or Google Play, then sign up with your email or use Apple/Google sign-in. You can start planning immediately with the free tier.
What’s included in the free plan? +
Everything you need to build your whole plan: unlimited plans; workplace, personal, final salary and State Pensions; property, savings and ISAs; your spending curve and big purchases; your partner’s details; extra income, inheritance and tax settings. You also get the projection and income charts, “What would it take?”, Already Retired mode, Excel export and cloud sync.
What do I get with Premium? +
The tools that test and explain your plan: the Retirement Year Planner (the tax year you stop work, worked out to the day), the Monte Carlo stress test and historical backtest (your plan replayed from every retirement year since 1871), the cash flow view, What if, plans side by side, year-by-year detail, full-screen charts with live sliders, the PDF report, Chronology, Pot by pot and wealth tracker, tax-efficient drawdown, inheritance tax planning (gifts, reliefs and life insurance), business-owner planning (your company’s retained funds, dividends, liquidation or sale, compared) and partner linking. It also includes every new feature as it’s released.
How much does Premium cost? +
Premium is £79.99/year (works out to about £6.67/month) or £7.99/month for more flexibility. Both plans include all Premium features. New accounts can try Premium free for 3 days when they set up their plan, with no payment taken. You can cancel anytime in your App Store or Google Play subscriptions, or through Account > Manage subscription > Cancel or change plan on the web.
How do I cancel my subscription? +
Go to More > Subscription > Manage subscription > Cancel or change plan. On the web this opens the Stripe Billing Portal; in the app it opens your App Store or Google Play subscription settings. You’ll keep Premium access until the end of your current billing period.
I have a promo code. Where do I enter it? +
Open the Premium screen and tap “Have an organisation or promo code?”, or go to More > Subscription > Link organisation code. Type your code and tap Apply. If it’s valid, the benefits will be applied immediately — you’ll see a confirmation showing what the code unlocked.
Can I get a refund? +
Subscriptions are managed through the App Store or Google Play. To request a refund, visit reportaproblem.apple.com (Apple) or the Google Play subscriptions page in your Google account. Isaac does not process payments directly, so refunds are handled by your app store.
My employer gave me access. How does that work? +
Your employer provides a promo code that unlocks Premium for you. Enter the code under More > Subscription > Link organisation code, or on the Premium screen under “Have an organisation or promo code?”. As long as your employer’s licence is active, you’ll have full Premium access at no cost to you.
How do I delete my account? +
Go to More > Account and sign-in > Delete account. Your personal data will be removed and your account anonymised. This action cannot be undone. If you have an active subscription, cancel it first: in your App Store or Google Play subscriptions, or under More > Subscription > Manage subscription on the web.
Using Isaac
How accurate are the projections? +
Isaac uses the same mathematical principles as financial planning tools. It models compound growth, inflation, UK tax bands, State Pension entitlements, and drawdown sequences. However, all projections are estimates based on the assumptions you enter — actual returns, inflation, and tax rules will differ. Isaac is a planning tool, not financial advice.
Which tax year does Isaac use? +
Isaac uses 2026/27 UK tax rates by default: £12,570 personal allowance (frozen until 2031), the current England/Wales and Scottish tax bands, and the £241.30/week State Pension (triple-lock rate). All rates are updated when the government announces changes.
What’s the difference between drawdown strategies? +
Flexible drawdown takes money from your pot as you need it. A full annuity converts your pot into guaranteed income for life. A blend does a bit of both — you choose what percentage goes to each. Isaac lets you model all three with configurable rates, purchase ages, and escalation.
What are spending phases? +
Spending phases let you model how your spending changes through retirement. Most people spend more in early retirement (travel, hobbies), reduce in their 70s, and may increase again later for care costs. You set the monthly amount for each phase and the age it starts.
How does the tax-free lump sum work? +
You can choose As you draw to take 25% tax-free with each withdrawal (UFPLS), All upfront to take the whole lump sum at retirement (PCLS), or Some upfront, which takes part of it at retirement and the rest as you draw. Isaac never leaves any of it untaken. Isaac tracks the £268,275 HMRC lump sum allowance and warns you if you exceed 25% of your pot. Each person (self and partner) has an independent cap.
I’m already retired. Can I still use Isaac? +
Yes. Set your retirement age to your current age and Isaac switches to “Already Retired” mode. You can mark whether you’ve already taken your lump sum, started your State Pension, or purchased an annuity. Isaac will model your remaining drawdown from where you are now.
How does tax-efficient withdrawal ordering work? +
Each year in retirement, Isaac withdraws from your pots in the most tax-efficient order: first, it fills your personal allowance from your DC pension (tax-free up to that amount). Then it uses ISA and savings (always tax-free). Finally, if you still need more, it draws from your DC pot and applies the appropriate tax. You can read more in the Calculation Methodology page.
Can I plan with my partner? +
Yes, for free. Toggle “Include Partner” on the Your Plan tab. Enter your partner’s date of birth, retirement age, and State Pension details. Assign individual DC and DB pensions to each person. Isaac models combined household spending, individual tax calculations, and proportional drawdowns. To link your accounts so you both see and edit the same plans, one of you needs Premium; the other joins free.
Can I link my account with my partner? +
Yes. Both partners can link their Isaac accounts so they share the same plans. Changes either of you makes are synced in near-real-time. You can also swap perspective to see the projections from your partner’s point of view.
How do I export a PDF report? +
With Premium, tap the export button on the Dashboard. Isaac generates a professional A4 report with your projection charts, income breakdown, event timeline, and year-by-year tables. Perfect for sharing with a financial adviser.
Does Isaac work offline? +
Yes. Your plans are saved locally on your device. You can view and edit them without an internet connection. When you reconnect, Isaac syncs your changes to the cloud automatically.
What is “fiscal drag” and how does Isaac handle it? +
Fiscal drag happens when tax band thresholds don’t rise with inflation, meaning more of your income falls into higher tax brackets over time. Isaac lets you choose whether bands are frozen, partially frozen, or rise with inflation in the advanced tax settings. The UK personal allowance is currently frozen until 2031.
Privacy & data
Is my financial data safe? +
Yes. Your data is encrypted in transit and stored securely. On Android, plan data is also encrypted at rest on your device. We never share your financial information with third parties. All data is scoped to your account and protected by session-based authentication. You can read our full Privacy Policy for details.
Does Isaac sell my data? +
No. We will never sell your personal or financial data. Isaac is funded by Premium subscriptions and employer partnerships, not by selling user data.
What data does Isaac collect? +
Isaac collects the data you enter (pensions, spending, age, etc.) to generate your projections, plus basic account info (email, name). We also collect anonymised analytics events (signups, feature usage) to improve the app. We do not collect location data, contacts, or any data beyond what’s needed for the service. Full details are in our Privacy Policy.
What happens to my data if I delete my account? +
All your personal data (plans, preferences, financial information) is permanently deleted. Your account record is anonymised for aggregate analytics only — no personal information is retained. This process is irreversible.
Is Isaac regulated by the FCA? +
Isaac is a planning and modelling tool, not a financial advisory service. We do not provide regulated financial advice, manage investments, or make recommendations. Isaac helps you explore “what if” scenarios based on the assumptions you enter. For personalised financial advice, please consult a qualified financial adviser.
Employers & advisers
Can my company offer Isaac to employees? +
Yes. Isaac for Employers gives your team access to Premium at no cost to them. You get a branded portal to manage licences and track engagement. Visit isaacmoney.com/employers to learn more or get in touch.
I’m a financial adviser. Can I use Isaac with clients? +
Yes. Isaac for Advisers is a professional cashflow modelling portal designed for IFAs. It includes client management, real-time projection charts, firm branding, branded PDF reports, and read-only client sharing. Visit isaacmoney.com/advisers to learn more.
Is there a referral programme? +
Yes. Financial advisers can generate referral codes to share with clients. You earn a commission on each Premium subscription that comes through your code. Contact us at support@isaacmoney.com for details.

What’s new

Recent updates and improvements to Isaac.

Mar 2026

v4.2 New

Updated 2026/27 UK tax bands and State Pension rates. Added contribution growth rate for DC pensions. Improved annuity source selection for multi-pot setups. Enhanced PDF reports with annuity purchase details.

Feb 2026

v4.1 Improved

Fractional first-year calculations for more accurate projections. Specific retirement date picker. Hybrid tax-free lump sum method. Couples account linking with shared scenarios and perspective swapping.

Jan 2026

v4.0 New

Complete redesign with date-of-birth-based age calculations. New spending curve timeline. Income breakdown charts. Property equity and downsizing. Big purchases. Progressive disclosure for advanced options.


Still need help?

Drop us an email and we’ll get back to you within 24 hours on working days.

Email support@isaacmoney.com

When contacting support, please include your account email and a description of the issue. Screenshots are always helpful.